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Privacy Policy

Effective Date: [18/08/25]

At Pennine Garden & Trees, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you contact us, use our services, or visit our website.

Information We Collect

We may collect the following types of personal information when you get in touch with us:

  • Name

  • Address

  • Email address

  • Telephone number

  • Details of your enquiry or service request

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes

  • Carry out requested tree surgery or garden services

  • Send service-related communications

  • Maintain records for legal, tax, or insurance purposes

We will only use your information for the purposes for which it was collected, unless otherwise permitted by law.

Lawful Basis for Processing

We process your personal information under the following lawful bases:

  • Contract – to deliver the services you have requested

  • Legal Obligation – to comply with tax, insurance, or regulatory requirements

  • Legitimate Interest – to respond to enquiries and run our business effectively

Sharing Your Information

We do not sell or trade your personal information. We may share your data only with:

  • Service providers who assist in delivering our services (e.g. subcontractors, insurers)

  • Regulatory bodies if required by law

  • HMRC or legal authorities if legally obliged

Data Storage & Security

  • Your personal information is stored securely and is accessible only to authorised team members.

  • We take reasonable technical and organisational steps to protect your data against loss, misuse, or unauthorised access.

How Long We Keep Your Data

We keep personal information only for as long as is necessary to fulfil the purpose it was collected for, including satisfying any legal, tax, or insurance requirements.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal information (where legally applicable)

  • Object to processing or request restrictions

  • Request transfer of your data to another provider

To exercise these rights, please contact us using the details below.

Cookies & Website Use

Our website may use basic cookies to improve functionality and user experience. These do not collect personal information unless you voluntarily provide it via a contact form.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pennine Garden & Trees
📞 07769 250723
📧 PennineGardenandTrees@gmail.com

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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